Main Article Content
In this study, the main research question was, during drug-related problems, what are some of the questions that patients might ask? The main aim of this study was to examine and describe the behaviors, activities, contextual factors, and attitudes associated with medication monitoring, with specific insights gained from community pharmacists. This case study employed a mixed methods technique in which qualitative and quantitative data was collected, analyzed, and interpreted. Whereas the initial number of participants in the qualitative phase entailed 12 individuals, saturation was reached after the ninth interview because the remaining three participants did not give any new insights, themes, or concepts. It is also notable that five of these interviews were conducted via telephone while the remainders were conducted face-to-face. Results indicated that pharmacists experience overload and stress in their jobs, trends that come at a time when most of the community pharmacists seek additional time to discuss medications in their interactions with patients. Hence, lasting solutions were found to lie in the provision of more technicians, whose supportive role to community pharmacists would increase the frequency and improve the quality of medication monitoring among pharmacists.