Role of Different Factors Affecting Satisfaction of Patients Treated in A Tertiary Care Hospital of North India.
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Abstract
BACKGROUND: Patient overall satisfaction is an important tool for measuring whether the available health care supply meets patient’s need and expectations depending upon the age, gender, background, treatment given to patient and various other factors. The aim of this study is to analyze the effect of different parameters on patient satisfaction in tertiary care hospital.
MATERIAL & METHODS: This is a prospective observational study on 200 patients conducted in the department of surgery at Santosh Medical College and Hospital, Ghaziabad from March 2019 to March 2020 comparing and analyzing the various factors and parameters using a questionnaire based assessment of patient satisfaction about the health care services provided by the hospital.
RESULTS :Mean overall satisfaction score was significantly better in patients < 40 years and those who received conservative management. There was no significant difference in patient’s overall satisfaction score on the basis of gender and background.
CONCLUSION: Consumer satisfaction is a multidimensional concept. Timely surveys and feedback system should be utilized to identify the needs and scope of improvement in health care services.
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References
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